Job Description
The Customer Training and Service Representative will join a team responsible for helping our B2B customers and potential customers learn about and use our software. This position will work with the rest of the team to answer user questions, write product documentation and release notes, perform trainings, test features, aid with the data import process, and other related tasks.
This position is a full-time, hybrid position (office in Dresden, Germany), with salary based on experience. If needed, Scionics provides assistance with moving costs.
Responsibilities
- Provide user support for our software
- Train clients in the use of our software
- Create product documentation for clients (e.g., new feature list, help files, etc.)
- Record and update customer relationship data
- Organize customer data imports
- Give product demonstrations
- Test software features
- Organize software updates at our clients’ sites
- Organize participation and participate in conferences
Requirements
- Computer literacy a must
- IT or biology-related degree
- Pro-active and assiduous work style
- Fluent in German, very good English skills
- Thoroughness and a keen attention to detail
- Customer-oriented, communicative, resilient and a team player
- Well organized, self-motivated
- Excellent oral and written communication skills
- Willingness to travel (to conferences, for trainings)
Desirable Attributes
- Experience in support
- Experience working in biological science
- Knowledge of additional languages
- Able to speak French at a basic level
What We Offer
- A friendly and international team
- Flat hierarchy and open communication style
- Training via courses and conferences
- Flexible working hours during the week and home office options
- Jobticket
- Spacious work environment, with kitchen and complimentary coffee
- Easily accessible office, near public transport, lunch options, post office and small grocery store
About the Company
Founded in 2000, Scionics is a private company that provides computing solutions to the international scientific research community. We currently employ 30+ professionals with diverse skills and extensive experience in desktop and server system administration, image analysis, high-performance computing, bioinformatics and software development.
Contact
Interested? If so, please send your CV and any other relevant information to Cornelia Albring at csts@scionics.com with the subject “Customer Training and Service Rep”.